FAQ

Shipments are made via Colissimo with signature required, or registered mail for all products – except gift cards, which are shipped via tracked letter without signature.

The package is prepared within 48 hours after the order for an in-stock piece of jewelry.

They are delivered by post within 48 hours, excluding weekends.

For certain products requiring significant modification for customization, such as rings needing to be remanufactured to the client's finger size: the shipping time includes manufacturing and gilding time (for gold plating). This delay is 6 weeks and is noted on the product pages, in the item description.

Delivery time also depends on the shipping address provided by the Customer.

Any potential delay related to customs clearance of exported goods does not engage the Company's liability.

The delivery times specified below only begin to run from the shipment of the order.

Delivery costs are free for orders equal to or greater than €200 for France (standard delivery) and €500 for international.

In case of damage, the client must state their reservations precisely and clearly on the delivery note, a duplicate of which is sent by La Poste or the carrier to the Company.

In this regard, it is the client's responsibility to check the content, conformity, and condition of the product upon delivery.

This verification is deemed to have been carried out once the Client, or a person regularly authorized by them, has signed the delivery note presented by the La Poste receiver or the carrier.

Despite the care taken in preparing orders, it is possible that a product may be missing, or that an error occurred during preparation.

If you notice such an error, please report it to me by email at hello@laullakachlerjewellery.com OR laullakachler@gmail.com within a maximum of 48 hours following receipt of the order.

Yes.

Your return and refund request must be submitted within 30 days from the delivery date.

As part of my return, exchange, and refund policy, the jewelry must be new: it must be returned with its case, in its original packaging, and under no circumstances should the jewelry in question have been worn.

I reserve the right to inspect the jewelry before each refund to determine if it has been worn. I reserve the right to refuse your return and cancel its refund if the return conditions are not met.

In accordance with the provisions of Article L121-21-8 of the Consumer Code, products corresponding to special, personalized orders (particular size, etc.) cannot be exchanged or refunded.

Return of delivery

- Costs:

The return delivery costs are at your expense. Since the jewelry is in your possession, you are responsible for it until the products are delivered to our premises. As a shared experience and advice, insure your package and make your return with a tracking number to avoid any problems due to delivery.

Yes. However, due to limited stock, and unique pieces, exchanges are handled on a case-by-case basis. It is not always possible to quickly exchange a model for a specific reference.

In the event that the model you wish for is no longer in stock, I will make it to order for you: there will therefore be a shipping delay of 6
weeks.

In the event that you would like another of my creations instead, I will refund the first order and you can then order the new piece of jewelry (subject to availability)

Refunds
will be issued within 14 days of receiving the return, at the buyer's discretion,
in the form of:

- A credit note valid
for 6 months on the website www.laullakachlerjewellery.com.
The full amount of your order will be refunded, excluding shipping costs.

- A refund
to the payment method used when placing your order. The
refund amount will be equal to the price of the returned product, excluding
shipping costs.

An email will be
sent to you to confirm the refund of your order.

You can include a personalized message with your order, which will then be written on a card.

Please specify this when placing your order. You can also let me know if you would like gift wrapping, and if you would prefer the invoice not to be included with your package.

Rest assured that your jewelry will be perfectly protected throughout shipping.

All Atelier Laulla Kachler creations are carefully packaged in an eco-friendly box (FSC standards) in the brand's colors. And if you wish to include a small note for a gift, please add this information when placing your order!

The jewelry and their boxes are carefully protected during shipping.

Yes. You'll just need to let me know when you place your order.